/* ==========================================================================
   ITSM Portal — Stylesheet
   Брендирование Practicon:
   Primary:   #FF6E00 (оранжевый Practicon)
   Hover:     #ff7f1f
   Dark:      #222222 (темный фон/сайдбар)
   Teal:      #00b290 (акцент/вторичный)
   Green:     #84bc29 (SLA в норме / подтверждено)
   Red:       #dc130d (просрочено / ошибка)
   Amber:     #f38b04 (внимание / на согласовании)
   ========================================================================== */

:root, [data-theme="light"] {
  /* Brand Practicon */
  --pt-primary:          #f97316;
  --pt-primary-hover:    #ea580c;
  --pt-primary-light:    #fff7ed;
  --pt-secondary:        #3d3b38;
  --pt-accent:           #00857e;

  /* Surfaces & Backgrounds */
  --pt-background:       #f2f2f1;
  --pt-card-bg:          #ffffff;
  --pt-header-bg:        #ffffff;
  --pt-sidebar-bg:       #1c1b1a;
  --pt-sidebar-border:   #2e2d2b;
  --pt-sidebar-user-bg:  #282725;
  --pt-input-bg:         #ffffff;
  --pt-table-header-bg:  #f9f8f8;
  --pt-table-hover-bg:   #f2f2f1;
  --pt-pill-bg:          #e8e6e5;
  --pt-composer-bg:      #f9f8f8;

  /* Typography */
  --pt-text:             #171716;
  --pt-text-secondary:   #3d3b38;
  --pt-text-muted:       #928a85;

  /* Borders & Shadows */
  --pt-border:           #e8e6e5;
  --pt-border-subtle:    #f2f2f1;
  --pt-header-glass:     rgba(255, 255, 255, 0.88);
  --pt-card-shadow:      0 1px 3px rgba(23, 23, 22, 0.05), 0 1px 2px rgba(23, 23, 22, 0.03);
  --pt-card-shadow-hover: 0 10px 15px -3px rgba(23, 23, 22, 0.08), 0 4px 6px -4px rgba(23, 23, 22, 0.04);
  --pt-shadow-sm:        0 1px 2px 0 rgba(23, 23, 22, 0.05);
  --pt-shadow-md:        0 4px 6px -1px rgba(15, 23, 42, 0.07), 0 2px 4px -2px rgba(15, 23, 42, 0.05);
  --pt-shadow-lg:        0 10px 15px -3px rgba(15, 23, 42, 0.08), 0 4px 6px -4px rgba(15, 23, 42, 0.04);
  --pt-shadow-xl:        0 20px 25px -5px rgba(15, 23, 42, 0.1), 0 8px 10px -6px rgba(15, 23, 42, 0.05);
  --pt-glow-primary:     0 4px 14px rgba(249, 115, 22, 0.28);

  /* Semantic Alerts & Badges */
  --pt-green:            #16a34a;
  --pt-green-bg:         #f0fdf4;
  --pt-green-border:     #bbf7d0;

  --pt-red:              #dc2626;
  --pt-red-bg:           #fef2f2;
  --pt-red-border:       #fecaca;

  --pt-amber:            #d97706;
  --pt-amber-bg:         #fffbeb;
  --pt-amber-border:     #fde68a;

  --pt-blue:             #2563eb;
  --pt-blue-bg:          #eff6ff;
  --pt-blue-border:      #bfdbfe;

  --pt-violet:           #7c3aed;
  --pt-violet-bg:        #faf5ff;
  --pt-violet-border:    #e9d5ff;

  --sidebar-width:       240px;
  --header-height:       60px;
  --radius-sm:           6px;
  --radius-md:           10px;
  --radius-lg:           14px;
  --radius-full:         9999px;
}

[data-theme="dark"] {
  /* Brand Practicon in Dark Mode */
  --pt-primary:          #fb923c;
  --pt-primary-hover:    #f97316;
  --pt-primary-light:    rgba(251, 146, 60, 0.15);
  --pt-secondary:        #3d3b38;
  --pt-accent:           #25e9e0;

  /* Surfaces & Backgrounds: Истинный нейтральный графит/уголь Practicon (без синевы) */
  --pt-background:       #171716;
  --pt-card-bg:          #222120;
  --pt-header-bg:        #1c1b1a;
  --pt-sidebar-bg:       #171716;
  --pt-sidebar-border:   #333130;
  --pt-sidebar-user-bg:  #2a2827;
  --pt-input-bg:         #222120;
  --pt-table-header-bg:  #1c1b1a;
  --pt-table-hover-bg:   #2a2827;
  --pt-pill-bg:          #2a2827;
  --pt-composer-bg:      #222120;

  /* Typography */
  --pt-text:             #f9f8f8;
  --pt-text-secondary:   #d2cbc7;
  --pt-text-muted:       #928a85;

  /* Borders & Shadows */
  --pt-border:           #333130;
  --pt-border-subtle:    #262423;
  --pt-header-glass:     rgba(28, 27, 26, 0.88);
  --pt-card-shadow:      0 1px 3px rgba(0, 0, 0, 0.4), 0 1px 2px rgba(0, 0, 0, 0.3);
  --pt-card-shadow-hover: 0 12px 24px -4px rgba(0, 0, 0, 0.55), 0 6px 10px -4px rgba(0, 0, 0, 0.35);
  --pt-shadow-sm:        0 1px 2px 0 rgba(0, 0, 0, 0.4);
  --pt-shadow-md:        0 4px 12px -1px rgba(0, 0, 0, 0.45), 0 2px 6px -2px rgba(0, 0, 0, 0.35);
  --pt-shadow-lg:        0 12px 24px -4px rgba(0, 0, 0, 0.55), 0 6px 10px -4px rgba(0, 0, 0, 0.35);
  --pt-shadow-xl:        0 24px 38px -6px rgba(0, 0, 0, 0.65), 0 12px 16px -6px rgba(0, 0, 0, 0.45);
  --pt-glow-primary:     0 4px 18px rgba(251, 146, 60, 0.32);

  /* Semantic Alerts & Badges */
  --pt-green:            #4ade80;
  --pt-green-bg:         #052e16;
  --pt-green-border:     #166534;

  --pt-red:              #f87171;
  --pt-red-bg:           #450a0a;
  --pt-red-border:       #991b1b;

  --pt-amber:            #fbbf24;
  --pt-amber-bg:         #451a03;
  --pt-amber-border:     #92400e;

  --pt-blue:             #60a5fa;
  --pt-blue-bg:          #172554;
  --pt-blue-border:      #1e40af;

  --pt-violet:           #c084fc;
  --pt-violet-bg:        #3b0764;
  --pt-violet-border:    #7e22ce;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html, body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  background-color: var(--pt-background);
  color: var(--pt-text);
  line-height: 1.5;
  font-size: 14px;
  -webkit-font-smoothing: antialiased;
  min-height: 100vh;
}

#app {
  min-height: 100vh;
  background-color: var(--pt-background);
}

a {
  color: var(--pt-primary);
  text-decoration: none;
  transition: color 0.15s;
}
a:hover {
  color: var(--pt-primary-hover);
}

/* App Shell Layout */
.app-container {
  display: flex;
  height: 100vh;
  overflow: hidden;
  background-color: var(--pt-background);
}

/* Sidebar */
.sidebar {
  width: var(--sidebar-width);
  min-width: var(--sidebar-width);
  background-color: var(--pt-sidebar-bg);
  color: #f9fafb;
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  border-right: 1px solid var(--pt-sidebar-border);
  z-index: 20;
  transition: background 0.2s ease, border-color 0.2s ease;
}

.sidebar-brand {
  padding: 18px 16px 14px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-logo-badge {
  width: 36px;
  height: 36px;
  background: var(--pt-primary);
  border-radius: var(--radius-sm);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  font-size: 16px;
  color: #ffffff;
  flex-shrink: 0;
  letter-spacing: -0.5px;
}

.brand-text h1 {
  font-size: 15px;
  font-weight: 700;
  letter-spacing: -0.3px;
  color: #ffffff;
}

.brand-text p {
  font-size: 11px;
  color: #9ca3af;
}

.sidebar-section-title {
  font-size: 10px;
  font-weight: 700;
  color: #6b7280;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  padding: 14px 16px 6px;
}

.role-switcher-box {
  padding: 8px 12px;
}

.role-select {
  width: 100%;
  background: #181d24;
  color: #f9fafb;
  border: 1px solid #374151;
  border-radius: var(--radius-sm);
  padding: 8px 10px;
  font-size: 12px;
  font-weight: 500;
  outline: none;
  cursor: pointer;
  transition: border-color 0.15s;
}
.role-select:focus {
  border-color: var(--pt-primary);
}

.sidebar-nav {
  padding: 4px 8px;
  flex: 1;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  border-radius: var(--radius-sm);
  color: #d1d5db;
  font-size: 13px;
  font-weight: 500;
  text-decoration: none;
  margin-bottom: 2px;
  transition: all 0.15s;
}
.nav-item:hover {
  background: rgba(255, 110, 0, 0.12);
  color: var(--pt-primary);
}
.nav-item.active {
  background: var(--pt-primary);
  color: #ffffff;
}
.nav-item svg {
  flex-shrink: 0;
}

.sidebar-user {
  padding: 14px 16px;
  border-top: 1px solid var(--pt-sidebar-border);
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--pt-sidebar-user-bg);
  transition: background 0.2s ease, border-color 0.2s ease;
}

.user-avatar {
  width: 34px;
  height: 34px;
  background: #374151;
  color: #f9fafb;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 700;
}

.user-info {
  flex: 1;
  overflow: hidden;
}
.user-info .user-name {
  font-size: 12px;
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  color: #f3f4f6;
}
.user-info .user-meta {
  font-size: 11px;
  color: #9ca3af;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

/* Main Area */
.main-wrapper {
  flex: 1;
  display: flex;
  flex-direction: column;
  overflow-y: auto;
  min-width: 0;
  background-color: var(--pt-background);
}

/* Header */
.main-header {
  height: var(--header-height);
  background: var(--pt-header-glass, var(--pt-header-bg));
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--pt-border);
  padding: 0 24px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 10;
  box-shadow: var(--pt-shadow-sm);
  transition: background 0.2s ease, border-color 0.2s ease, box-shadow 0.2s ease;
}

.header-title-box h2 {
  font-size: 17px;
  font-weight: 700;
  color: var(--pt-text);
}
.header-title-box p {
  font-size: 11px;
  color: var(--pt-text-muted);
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 10px;
}

.server-badge {
  font-size: 11px;
  font-family: monospace;
  padding: 3px 8px;
  border-radius: 12px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  border: 1px solid var(--pt-border);
  background: var(--pt-pill-bg);
  color: var(--pt-text-muted);
}
.server-badge.live {
  background: var(--pt-green-bg);
  border-color: var(--pt-green-border);
  color: var(--pt-green);
}
.server-badge.mock {
  background: var(--pt-amber-bg);
  border-color: var(--pt-amber-border);
  color: var(--pt-amber);
}
.status-indicator-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: #9ca3af;
}
.live .status-indicator-dot {
  background: var(--pt-green);
}
.mock .status-indicator-dot {
  background: var(--pt-amber);
}

.btn-lang {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  padding: 5px 10px;
  font-size: 12px;
  font-weight: 600;
  color: var(--pt-text);
  cursor: pointer;
  transition: all 0.15s;
}
.btn-lang:hover {
  background: var(--pt-table-hover-bg);
  border-color: var(--pt-primary);
  color: var(--pt-primary);
}

.btn-theme-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--pt-border);
  background: var(--pt-card-bg);
  color: var(--pt-text);
  cursor: pointer;
  transition: all 0.2s ease;
}
.btn-theme-toggle:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-primary);
  border-color: var(--pt-primary);
  transform: scale(1.05);
}

.btn-icon {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  padding: 6px;
  cursor: pointer;
  color: var(--pt-text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.15s;
}
.btn-icon:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-text);
  border-color: var(--pt-border);
}

/* Page Content */
.page-content {
  padding: 24px;
  flex: 1;
}

/* Buttons */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 6px;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  border: 1px solid transparent;
  cursor: pointer;
  transition: all 0.15s;
  text-decoration: none;
}
.btn-sm {
  padding: 5px 10px;
  font-size: 12px;
}
.btn-primary {
  background: var(--pt-primary);
  color: #ffffff;
  box-shadow: 0 1px 2px rgba(0, 0, 0, 0.05);
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
}
.btn-primary:hover {
  background: var(--pt-primary-hover);
  color: #ffffff;
  box-shadow: var(--pt-glow-primary);
  transform: translateY(-1px);
}
.btn-primary:active {
  transform: translateY(0);
  box-shadow: none;
}
.btn-secondary {
  background: var(--pt-card-bg);
  border-color: var(--pt-border);
  color: var(--pt-text);
  box-shadow: var(--pt-shadow-sm);
  transition: all 0.2s cubic-bezier(0.16, 1, 0.3, 1);
}
.btn-secondary:hover {
  background: var(--pt-table-hover-bg);
  border-color: var(--pt-border);
  transform: translateY(-1px);
}
.btn-secondary:active {
  transform: translateY(0);
}
.btn-amber {
  background: #d97706;
  border-color: #b45309;
  color: #ffffff;
}
.btn-amber:hover {
  background: #b45309;
  border-color: #92400e;
  color: #ffffff;
}
.btn-outline-primary {
  background: transparent;
  border-color: var(--pt-primary);
  color: var(--pt-primary);
}
.btn-outline-primary:hover {
  background: var(--pt-primary-light);
}

/* Cards & Sections */
.card {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-md);
  padding: 16px 20px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.04);
  margin-bottom: 20px;
}
.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 14px;
  padding-bottom: 10px;
  border-bottom: 1px solid var(--pt-border);
}
.card-header h3 {
  font-size: 15px;
  font-weight: 700;
  color: var(--pt-text);
}

/* KPI Grids */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 16px;
  margin-bottom: 20px;
}

.kpi-card {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  border-top: 3px solid var(--pt-primary);
  border-radius: var(--radius-md);
  padding: 14px 18px;
  box-shadow: var(--pt-shadow-sm);
  transition: background 0.2s ease, border-color 0.2s ease, box-shadow 0.2s cubic-bezier(0.16, 1, 0.3, 1), transform 0.2s cubic-bezier(0.16, 1, 0.3, 1);
}
.kpi-card.green  { border-top-color: var(--pt-green); }
.kpi-card.red    { border-top-color: var(--pt-red); }
.kpi-card.amber  { border-top-color: var(--pt-amber); }
.kpi-card.teal   { border-top-color: var(--pt-accent); }
.kpi-card.violet { border-top-color: var(--pt-violet); }

.kpi-label {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  color: var(--pt-text-muted);
}
.kpi-value {
  font-size: 28px;
  font-weight: 800;
  margin: 4px 0;
  color: var(--pt-text);
  line-height: 1.1;
}
.kpi-subtext {
  font-size: 12px;
  color: var(--pt-text-muted);
}

/* Data Table */
.table-responsive {
  width: 100%;
  overflow-x: auto;
}
.data-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
  text-align: left;
}
.data-table th {
  background: var(--pt-table-header-bg);
  color: var(--pt-text-muted);
  font-weight: 600;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 10px 14px;
  border-bottom: 1px solid var(--pt-border);
  white-space: nowrap;
  user-select: none;
}
.data-table th.sortable {
  cursor: pointer;
}
.data-table th.sortable:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-primary);
}
.data-table td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--pt-border);
  vertical-align: middle;
  color: var(--pt-text);
}
.data-table tr.clickable {
  cursor: pointer;
  transition: background-color 0.1s;
}
.data-table tr.clickable:hover td {
  background: var(--pt-table-hover-bg);
}

/* Badges */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 3px 8px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 600;
  line-height: 1.2;
  white-space: nowrap;
}
.badge-orange  { background: var(--pt-primary-light); color: var(--pt-primary); border: 1px solid rgba(249, 115, 22, 0.3); }
.badge-green   { background: var(--pt-green-bg); color: var(--pt-green); border: 1px solid var(--pt-green-border); }
.badge-red     { background: var(--pt-red-bg); color: var(--pt-red); border: 1px solid var(--pt-red-border); }
.badge-amber   { background: var(--pt-amber-bg); color: var(--pt-amber); border: 1px solid var(--pt-amber-border); }
.badge-blue    { background: var(--pt-blue-bg); color: var(--pt-blue); border: 1px solid var(--pt-blue-border); }
.badge-gray    { background: var(--pt-pill-bg); color: var(--pt-text-muted); border: 1px solid var(--pt-border); }
.badge-violet  { background: var(--pt-violet-bg); color: var(--pt-violet); border: 1px solid var(--pt-violet-border); }

/* SLA Helpers */
.sla-text-ok   { color: var(--pt-green); font-weight: 600; }
.sla-text-warn { color: var(--pt-amber); font-weight: 600; }
.sla-text-over { color: var(--pt-red); font-weight: 700; }

/* Filter Bar */
.filter-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 12px;
  margin-bottom: 16px;
}
.search-input {
  flex: 1;
  min-width: 200px;
  padding: 7px 12px;
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  background: var(--pt-input-bg);
  color: var(--pt-text);
  font-size: 13px;
  outline: none;
}
.search-input:focus {
  border-color: var(--pt-primary);
  box-shadow: 0 0 0 2px var(--pt-primary-light);
}

.select-filter {
  padding: 7px 12px;
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  background: var(--pt-input-bg);
  color: var(--pt-text);
  outline: none;
  cursor: pointer;
}
.select-filter:focus {
  border-color: var(--pt-primary);
  box-shadow: 0 0 0 2px var(--pt-primary-light);
}

/* Star Rating */
.star-rating {
  display: inline-flex;
  gap: 4px;
  cursor: pointer;
}
.star-rating .star {
  font-size: 22px;
  color: #d1d5db;
  transition: color 0.15s, transform 0.1s;
}
.star-rating .star.filled {
  color: #f59e0b;
}
.star-rating .star:hover {
  transform: scale(1.15);
}

/* Comments Thread Container */
.comments-thread-container {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

/* Comments Filter Bar */
.comments-filter-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 12px;
  background: var(--pt-header-glass, var(--pt-card-bg));
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-md);
  margin-bottom: 12px;
  box-shadow: var(--pt-shadow-sm);
}
.comments-filter-tabs {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.filter-pill {
  border: 1px solid var(--pt-border);
  background: #f9fafb;
  color: var(--pt-text-muted);
  padding: 5px 12px;
  border-radius: var(--radius-full);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.15s ease;
}
.filter-pill:hover {
  background: #f3f4f6;
  color: var(--pt-text);
}
.filter-pill.active {
  background: var(--pt-secondary);
  color: #ffffff;
  border-color: var(--pt-secondary);
}
.filter-pill.pill-public.active {
  background: #2563eb;
  border-color: #1d4ed8;
  color: #ffffff;
}
.filter-pill.pill-internal.active {
  background: #d97706;
  border-color: #b45309;
  color: #ffffff;
}

/* Comments Thread List */
.comments-thread {
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.comment-item {
  display: flex;
  gap: 14px;
  padding: 14px 16px;
  border-radius: var(--radius-md);
  transition: box-shadow 0.15s ease;
}

/* Публичный ответ / сообщение клиенту */
.comment-item.comment-item-public,
.comment-item:not(.internal) {
  background: #ffffff;
  border: 1px solid #e2e8f0;
  border-left: 4px solid #2563eb;
  box-shadow: 0 1px 3px rgba(37, 99, 235, 0.05);
}

/* Внутренняя служебная заметка */
.comment-item.internal,
.comment-item.comment-item-internal {
  background: #fffbeb;
  border: 1px solid #fde68a;
  border-left: 4px solid #f59e0b;
  box-shadow: 0 1px 4px rgba(245, 158, 11, 0.08);
}

/* Аватары */
.comment-author-avatar {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 13px;
  flex-shrink: 0;
}
.comment-author-avatar.avatar-public {
  background: #eff6ff;
  color: #1d4ed8;
  border: 1px solid #bfdbfe;
}
.comment-author-avatar.avatar-internal {
  background: #fef3c7;
  color: #b45309;
  border: 1px solid #fcd34d;
  font-size: 14px;
}

/* Заголовок комментария */
.comment-body {
  flex: 1;
  min-width: 0;
}
.comment-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
  flex-wrap: wrap;
}
.comment-header-left {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.comment-author-name {
  font-size: 13px;
  font-weight: 700;
  color: var(--pt-secondary);
}
.comment-date {
  font-size: 11px;
  color: var(--pt-text-muted);
  white-space: nowrap;
}

/* Бейджи типа сообщения */
.comment-type-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  line-height: 1.3;
}
.comment-type-badge .badge-icon {
  font-size: 12px;
}
.comment-type-badge .badge-sub {
  opacity: 0.8;
  font-size: 10px;
}
.comment-type-badge.badge-public {
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  color: #1d4ed8;
}
.comment-type-badge.badge-internal {
  background: #fef3c7;
  border: 1px solid #fcd34d;
  color: #92400e;
  font-weight: 600;
}

/* Плашка приватности внутри карточки внутренней заметки */
.internal-privacy-callout {
  display: flex;
  align-items: center;
  gap: 6px;
  margin: 6px 0 10px 0;
  padding: 4px 10px;
  background: rgba(245, 158, 11, 0.12);
  border: 1px dashed #fcd34d;
  border-radius: var(--radius-sm);
  color: #92400e;
  font-size: 11px;
  font-weight: 500;
}

.comment-text {
  font-size: 13px;
  color: var(--pt-text);
  white-space: pre-wrap;
  line-height: 1.5;
}
.comment-item.internal .comment-text {
  color: #451a03;
}

.comments-empty-notice {
  padding: 20px;
  text-align: center;
  color: var(--pt-text-muted);
  font-size: 13px;
  background: #f9fafb;
  border-radius: var(--radius-sm);
  border: 1px dashed var(--pt-border);
}

/* Comments Composer */
.comment-composer {
  margin-top: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: #f9fafb;
  padding: 14px;
  border-radius: var(--radius-md);
  border: 1px solid var(--pt-border);
}

/* Переключатель вкладок типа сообщения */
.composer-type-selector {
  display: flex;
  gap: 8px;
  background: #e5e7eb;
  padding: 4px;
  border-radius: var(--radius-sm);
  width: fit-content;
  max-width: 100%;
}
.composer-tab {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  border: none;
  background: transparent;
  border-radius: calc(var(--radius-sm) - 2px);
  font-size: 12px;
  font-weight: 600;
  color: #4b5563;
  cursor: pointer;
  transition: all 0.15s ease;
}
.composer-tab .tab-icon {
  font-size: 13px;
}
.composer-tab .tab-hint {
  font-size: 10px;
  opacity: 0.75;
}
.composer-tab.tab-public.active {
  background: #ffffff;
  color: #1d4ed8;
  box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}
.composer-tab.tab-internal.active {
  background: #ffffff;
  color: #b45309;
  box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

/* Информационный баннер над полем ввода */
.composer-banner {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  border-radius: var(--radius-sm);
  font-size: 12px;
  line-height: 1.4;
}
.composer-banner.banner-public {
  background: #eff6ff;
  border: 1px solid #bfdbfe;
  color: #1e40af;
}
.composer-banner.banner-internal {
  background: #fef3c7;
  border: 1px solid #fcd34d;
  color: #92400e;
}

/* Текстовые поля с явной дифференциацией */
.comment-textarea {
  width: 100%;
  min-height: 84px;
  padding: 10px 12px;
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  font-family: inherit;
  font-size: 13px;
  resize: vertical;
  outline: none;
  background: #ffffff;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
}
.comment-textarea.textarea-public:focus {
  border-color: #2563eb;
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.15);
}
.comment-textarea.textarea-internal {
  background: #fffdf5;
  border-color: #fcd34d;
}
.comment-textarea.textarea-internal:focus {
  border-color: #f59e0b;
  box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.2);
}

/* Подвал композера */
.composer-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}
.composer-mode-info {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.composer-mode-badge {
  font-size: 11px;
  padding: 2px 8px;
  border-radius: var(--radius-full);
  font-weight: 600;
}
.composer-mode-badge.badge-internal {
  background: #fef3c7;
  color: #92400e;
  border: 1px solid #fcd34d;
}
.composer-mode-badge.badge-public {
  background: #eff6ff;
  color: #1d4ed8;
  border: 1px solid #bfdbfe;
}
.composer-hotkey {
  font-size: 11px;
  color: var(--pt-text-muted);
}

/* File Attachments */
.file-list {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin: 10px 0;
}
.file-chip {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 12px;
  background: var(--pt-input-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  font-size: 12px;
  color: var(--pt-text);
  text-decoration: none;
  transition: all 0.15s;
}
.file-chip:hover {
  background: var(--pt-primary-light);
  border-color: var(--pt-primary);
  color: var(--pt-primary);
}

.file-dropzone {
  border: 2px dashed var(--pt-border);
  border-radius: var(--radius-md);
  padding: 20px;
  text-align: center;
  cursor: pointer;
  background: var(--pt-input-bg);
  transition: border-color 0.15s, background 0.15s;
}
.file-dropzone:hover {
  border-color: var(--pt-primary);
  background: var(--pt-primary-light);
}

/* Tabs */
.tabs-nav {
  display: flex;
  gap: 6px;
  border-bottom: 1px solid var(--pt-border);
  margin-bottom: 18px;
}
.tab-btn {
  padding: 8px 16px;
  font-size: 13px;
  font-weight: 600;
  color: var(--pt-text-muted);
  background: transparent;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  transition: all 0.15s;
}
.tab-btn:hover {
  color: var(--pt-text);
}
.tab-btn.active {
  color: var(--pt-primary);
  border-bottom-color: var(--pt-primary);
}

/* Modals */
.modal-overlay {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background: rgba(15, 23, 42, 0.6);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 100;
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  animation: modalOverlayFade 0.2s ease-out;
}
.modal-window {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  color: var(--pt-text);
  border-radius: var(--radius-lg);
  max-width: 600px;
  width: 90%;
  max-height: 90vh;
  overflow-y: auto;
  box-shadow: var(--pt-shadow-xl);
  padding: 24px;
  animation: modalWindowPop 0.24s cubic-bezier(0.16, 1, 0.3, 1);
}

@keyframes modalOverlayFade {
  from { opacity: 0; }
  to { opacity: 1; }
}

@keyframes modalWindowPop {
  0% { opacity: 0; transform: scale(0.96) translateY(10px); }
  100% { opacity: 1; transform: scale(1) translateY(0); }
}

/* Login Page */
.login-page-wrap {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  background: linear-gradient(135deg, #171716 0%, #252322 100%);
  padding: 20px;
  position: relative;
}
.login-card {
  width: 100%;
  max-width: 420px;
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  color: var(--pt-text);
  border-radius: var(--radius-lg);
  padding: 32px;
  box-shadow: 0 20px 35px rgba(0, 0, 0, 0.4);
}

/* Form Controls */
.form-group {
  margin-bottom: 16px;
}
.form-label {
  display: block;
  font-size: 12px;
  font-weight: 600;
  color: var(--pt-text);
  margin-bottom: 6px;
}
.form-control {
  width: 100%;
  padding: 9px 12px;
  border: 1px solid var(--pt-border);
  background: var(--pt-input-bg);
  color: var(--pt-text);
  border-radius: var(--radius-sm);
  font-size: 13px;
  outline: none;
}
.form-control:focus {
  border-color: var(--pt-primary);
  box-shadow: 0 0 0 2px var(--pt-primary-light);
}

/* Mobile Burger & Backdrop */
.btn-burger {
  display: none;
  background: transparent;
  border: none;
  color: var(--pt-text);
  cursor: pointer;
  padding: 6px;
  border-radius: var(--radius-sm);
  margin-right: 12px;
  align-items: center;
  justify-content: center;
}
.btn-burger:hover {
  background: #f3f4f6;
}

.sidebar-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  backdrop-filter: blur(2px);
  z-index: 24;
}

/* Responsive */
@media (max-width: 768px) {
  .btn-burger {
    display: inline-flex;
  }
  .main-header {
    padding: 0 16px;
  }
  .sidebar {
    position: fixed;
    left: -240px;
    height: 100vh;
    transition: left 0.25s ease;
    z-index: 25;
  }
  .sidebar.open {
    left: 0;
    box-shadow: 4px 0 24px rgba(0,0,0,0.3);
  }
  .kpi-grid {
    grid-template-columns: 1fr;
  }
}


/* ===== Секции рабочего стола и карточки ===== */
.card-header h3 {
  display: flex;
  align-items: center;
  gap: 8px;
}
.section-tools {
  display: flex;
  align-items: center;
  gap: 8px;
}
.section-hint {
  font-size: 11px;
  color: var(--pt-text-muted);
}
.section-loading,
.section-empty {
  padding: 18px 8px;
  text-align: center;
  font-size: 13px;
  color: var(--pt-text-muted);
}
.section-error {
  padding: 10px 14px;
  margin-bottom: 12px;
  background: var(--pt-red-bg);
  border: 1px solid var(--pt-red-border);
  border-radius: var(--radius-sm);
  color: #b91c1c;
  font-size: 13px;
  white-space: pre-wrap;
}
.section-notice {
  padding: 10px 14px;
  margin-bottom: 16px;
  background: var(--pt-green-bg);
  border: 1px solid var(--pt-green-border);
  border-radius: var(--radius-sm);
  color: #3f6212;
  font-size: 13px;
}
.section-action {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  flex-wrap: wrap;
  font-size: 13px;
  color: var(--pt-text-muted);
}
.desk-section[data-section="customer.create"] {
  background: linear-gradient(135deg, #ffffff 0%, #fffaf5 100%);
  border: 1px solid #fed7aa;
  box-shadow: 0 2px 8px rgba(255, 110, 0, 0.06);
}
.desk-section[data-section="customer.create"] .card-header h3 {
  color: var(--pt-primary);
  font-weight: 700;
}
.desk-section[data-section="customer.create"] .btn-primary {
  font-size: 13px;
  font-weight: 700;
  padding: 8px 18px;
  box-shadow: 0 3px 10px rgba(255, 110, 0, 0.2);
}
.section-more {
  margin-top: 12px;
  text-align: center;
}
.filter-date {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--pt-text-muted);
}
.row-actions {
  display: flex;
  gap: 6px;
  white-space: nowrap;
}

.desk-toc {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 16px;
}
.desk-toc a {
  padding: 4px 12px;
  border: 1px solid var(--pt-border);
  border-radius: 999px;
  background: var(--pt-card-bg);
  color: var(--pt-secondary);
  font-size: 12px;
  font-weight: 600;
  text-decoration: none;
}
.desk-toc a:hover {
  border-color: var(--pt-primary);
  color: var(--pt-primary);
}
.desk-role-group {
  scroll-margin-top: 12px;
}
.desk-role-title {
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--pt-text-muted);
  margin: 8px 0 10px;
}

.page-toolbar {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}
.page-toolbar .tabs-nav {
  margin-bottom: 0;
  border-bottom: none;
}

.card-accent { border-top: 4px solid var(--pt-primary); }
.card-attention { border: 2px solid var(--pt-amber); background: var(--pt-amber-bg); }
.detail-head {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 12px;
  flex-wrap: wrap;
}
.detail-title {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 6px;
}
.detail-title h2 {
  font-size: 18px;
  font-weight: 700;
}
.detail-meta {
  display: flex;
  gap: 16px;
  flex-wrap: wrap;
  font-size: 12px;
  color: var(--pt-text-muted);
}
.detail-text {
  font-size: 13px;
  line-height: 1.6;
  white-space: pre-wrap;
  margin-bottom: 12px;
}
.detail-subtitle {
  font-size: 12px;
  font-weight: 700;
  color: var(--pt-text-muted);
  text-transform: uppercase;
  margin: 8px 0;
}
.detail-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  align-items: center;
}
.detail-rating {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  margin-top: 12px;
}
.detail-rating-comment {
  font-size: 12px;
  font-style: italic;
  color: #4b5563;
}
.detail-fields {
  display: grid;
  grid-template-columns: max-content 1fr;
  gap: 6px 16px;
  font-size: 13px;
  margin-top: 8px;
}
.detail-fields dt { color: var(--pt-text-muted); }
.sla-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 14px;
  margin-top: 16px;
  padding: 12px 16px;
  background: var(--pt-input-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  font-size: 13px;
}
.sla-label {
  font-size: 11px;
  color: var(--pt-text-muted);
}

.new-incident-grid {
  display: grid;
  grid-template-columns: 1fr 340px;
  gap: 20px;
  align-items: start;
}
.form-row-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}

@media (max-width: 900px) {
  .new-incident-grid,
  .form-row-2 {
    grid-template-columns: 1fr;
  }
}
@media (max-width: 768px) {
  .section-action { flex-direction: column; align-items: stretch; }
  .page-toolbar { flex-direction: column; align-items: stretch; }
}

/* ===== Responsive DataTable: Cards mode on mobile <= 640px ===== */
.mobile-cards-view {
  display: none;
  flex-direction: column;
  gap: 12px;
}
.mobile-row-card {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-md);
  padding: 14px 16px;
  box-shadow: var(--pt-card-shadow);
  cursor: pointer;
  transition: border-color 0.15s, box-shadow 0.15s;
  display: flex;
  flex-direction: column;
  gap: 8px;
}
.mobile-row-card:hover, .mobile-row-card:focus {
  border-color: var(--pt-primary);
  box-shadow: var(--pt-card-shadow-hover);
  outline: none;
}
.mobile-card-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
}
.mobile-card-number {
  font-size: 13px;
  font-weight: 700;
  color: var(--pt-text);
}
.mobile-card-title {
  font-size: 14px;
  font-weight: 600;
  color: var(--pt-text);
  line-height: 1.4;
}
.mobile-card-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  font-size: 12px;
  color: var(--pt-text-muted);
  align-items: center;
}
.mobile-card-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 6px;
  padding-top: 10px;
  border-top: 1px solid var(--pt-border);
}
.mobile-empty {
  text-align: center;
  padding: 24px;
  color: #9ca3af;
  font-size: 13px;
}

@media (max-width: 640px) {
  .desk-table-view {
    display: none !important;
  }
  .mobile-cards-view {
    display: flex !important;
  }
}
@media (min-width: 641px) {
  .desk-table-view {
    display: table;
  }
  .mobile-cards-view {
    display: none !important;
  }
}

/* ===== SLA Cells & Badges ===== */
.sla-cell {
  display: inline-flex;
  flex-direction: column;
  gap: 2px;
}
.sla-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 999px;
  line-height: 1.2;
}
.sla-badge.sla-ok {
  background: var(--pt-green-bg);
  color: #3f6212;
  border: 1px solid var(--pt-green-border);
}
.sla-badge.sla-warning {
  background: var(--pt-amber-bg);
  color: #b45309;
  border: 1px solid var(--pt-amber-border);
  animation: pulse-warn 2s infinite ease-in-out;
}
.sla-badge.sla-overdue {
  background: var(--pt-red-bg);
  color: #b91c1c;
  border: 1px solid var(--pt-red-border);
  font-weight: 700;
}
.sla-badge.sla-closed, .sla-badge.sla-none {
  background: var(--pt-pill-bg);
  color: var(--pt-text-muted);
  border: 1px solid var(--pt-border);
}
.sla-exact-hint {
  font-size: 10px;
  color: var(--pt-text-muted);
}
@keyframes pulse-warn {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.75; }
}

/* Topic Truncation */
.table-topic-clamp {
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  text-overflow: ellipsis;
  max-height: 2.8em;
  line-height: 1.4;
}

/* ===== Presets & Filter Enhancements ===== */
.btn-preset {
  padding: 4px 8px;
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  border-radius: var(--radius-sm);
  font-size: 11px;
  color: var(--pt-text-muted);
  cursor: pointer;
  transition: all 0.15s;
}
.btn-preset:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-primary);
  border-color: var(--pt-primary);
}
.btn-preset.active {
  background: var(--pt-primary-light);
  color: var(--pt-primary);
  border-color: var(--pt-primary);
  font-weight: 600;
}
.row-highlight-new {
  animation: highlight-row 3s ease-out;
}
@keyframes highlight-row {
  0% { background-color: var(--pt-primary-light); }
  100% { background-color: transparent; }
}

/* ===== Toast Notifications ===== */
.toast-container {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 1000;
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-width: 420px;
  width: calc(100vw - 48px);
  pointer-events: none;
}
.toast-item {
  pointer-events: auto;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 18px;
  border-radius: var(--radius-md);
  background: rgba(15, 23, 42, 0.92);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: #ffffff;
  box-shadow: var(--pt-shadow-xl);
  font-size: 13px;
  animation: toast-slide-in 0.25s cubic-bezier(0.16, 1, 0.3, 1);
}
.toast-icon {
  font-size: 16px;
  flex-shrink: 0;
}
.toast-message {
  flex: 1;
  line-height: 1.4;
  white-space: pre-wrap;
}
.toast-close {
  background: transparent;
  border: none;
  color: #9ca3af;
  cursor: pointer;
  font-size: 14px;
  padding: 2px 6px;
  border-radius: var(--radius-sm);
}
.toast-close:hover {
  color: #ffffff;
}
.toast-success { border-left: 4px solid var(--pt-green); }
.toast-warning { border-left: 4px solid var(--pt-amber); }
.toast-error   { border-left: 4px solid var(--pt-red); }
.toast-info    { border-left: 4px solid var(--pt-primary); }

@keyframes toast-slide-in {
  from { transform: translateY(20px) scale(0.96); opacity: 0; }
  to { transform: translateY(0) scale(1); opacity: 1; }
}

/* ===== Desk Perspective Tabs & Top KPI ===== */
.desk-perspective-tabs {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 6px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--pt-border);
}
.perspective-tab {
  padding: 7px 14px;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  background: transparent;
  color: var(--pt-text-muted);
  font-size: 13px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  white-space: nowrap;
  transition: all 0.15s;
}
.perspective-tab:hover {
  color: var(--pt-text);
  background: var(--pt-table-hover-bg);
}
.perspective-tab.active {
  color: var(--pt-primary);
  background: var(--pt-primary-light);
  border-color: var(--pt-primary);
}
.perspective-badge {
  font-size: 11px;
  padding: 1px 6px;
  border-radius: 10px;
  background: var(--pt-pill-bg);
  color: var(--pt-text-muted);
}
.perspective-badge.alert {
  background: var(--pt-red-bg);
  color: var(--pt-red);
  font-weight: 700;
}
.perspective-tab.active .perspective-badge {
  background: var(--pt-primary);
  color: #ffffff;
}
.kpi-card.clickable-kpi {
  cursor: pointer;
  transition: transform 0.2s cubic-bezier(0.16, 1, 0.3, 1), box-shadow 0.2s ease, border-color 0.2s ease;
}
.kpi-card.clickable-kpi:hover {
  transform: translateY(-2px);
  box-shadow: var(--pt-card-shadow-hover);
  border-color: var(--pt-primary-hover);
}
.section-collapse-btn {
  background: none;
  border: none;
  color: var(--pt-text-muted);
  cursor: pointer;
  font-size: 12px;
  padding: 2px 6px;
  border-radius: var(--radius-sm);
}
.section-collapse-btn:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-text);
}

/* Mobile Comments Composer & Thread adjustments */
@media (max-width: 640px) {
  .composer-type-selector {
    width: 100%;
    display: grid;
    grid-template-columns: 1fr 1fr;
  }
  .composer-tab {
    justify-content: center;
    padding: 6px 8px;
    font-size: 11px;
  }
  .composer-tab .tab-hint {
    display: none;
  }
  .composer-footer {
    flex-direction: column;
    align-items: stretch;
  }
  .composer-footer .btn {
    width: 100%;
  }
  .comment-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 4px;
  }
}

/* ==========================================================================
   Dark Theme Specific Overrides & Tweaks
   ========================================================================== */
[data-theme="dark"] .sidebar {
  background-color: var(--pt-sidebar-bg);
  border-right-color: var(--pt-sidebar-border);
}
[data-theme="dark"] .sidebar-user {
  background-color: var(--pt-sidebar-user-bg);
  border-top-color: var(--pt-sidebar-border);
}
[data-theme="dark"] .main-wrapper,
[data-theme="dark"] .app-container {
  background-color: var(--pt-background);
}
[data-theme="dark"] .main-header {
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.4);
}
[data-theme="dark"] .login-page-wrap {
  background: linear-gradient(135deg, #171716 0%, #252322 100%);
}
[data-theme="dark"] .login-card {
  background: var(--pt-card-bg);
  border: 1px solid var(--pt-border);
  box-shadow: 0 20px 35px rgba(0, 0, 0, 0.5);
}
[data-theme="dark"] .desk-section[data-section="customer.create"] {
  background: linear-gradient(135deg, #252322 0%, #2e1a12 100%);
  border: 1px solid #7c2d12;
  box-shadow: 0 4px 14px rgba(251, 146, 60, 0.08);
}
[data-theme="dark"] .desk-section[data-section="customer.create"] .card-header h3 {
  color: var(--pt-primary);
}
[data-theme="dark"] .modal-overlay {
  background: rgba(0, 0, 0, 0.72);
}
[data-theme="dark"] .modal-window {
  background: var(--pt-card-bg);
  border: 1px solid rgba(255, 255, 255, 0.08);
  box-shadow: var(--pt-shadow-xl), 0 0 35px rgba(0, 0, 0, 0.6);
}
[data-theme="dark"] .toast-item {
  background: rgba(30, 41, 59, 0.92);
  border: 1px solid rgba(255, 255, 255, 0.12);
  box-shadow: var(--pt-shadow-xl), 0 0 20px rgba(0, 0, 0, 0.5);
}
[data-theme="dark"] .sla-grid {
  background: var(--pt-input-bg);
  border: 1px solid var(--pt-border);
}
[data-theme="dark"] .section-collapse-btn:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-text);
}
[data-theme="dark"] .mobile-row-card {
  background: var(--pt-card-bg);
  border-color: var(--pt-border);
}
[data-theme="dark"] .mobile-card-number {
  color: var(--pt-text);
}
[data-theme="dark"] .mobile-empty {
  color: var(--pt-text-muted);
}
[data-theme="dark"] .perspective-badge {
  background: var(--pt-pill-bg);
  color: var(--pt-text-muted);
}
[data-theme="dark"] .perspective-tab:hover {
  background: var(--pt-table-hover-bg);
  color: var(--pt-text);
}
[data-theme="dark"] .perspective-tab.active {
  background: var(--pt-primary-light);
  color: var(--pt-primary);
  border-color: var(--pt-primary);
}
[data-theme="dark"] .desk-toc a {
  background: var(--pt-card-bg);
  border-color: var(--pt-border);
  color: var(--pt-text);
}
[data-theme="dark"] .desk-toc a:hover {
  border-color: var(--pt-primary);
  color: var(--pt-primary);
}
[data-theme="dark"] .comments-empty-notice {
  background: var(--pt-input-bg);
  border-color: var(--pt-border);
  color: var(--pt-text-muted);
}

/* Comments Thread Dark Mode */
[data-theme="dark"] .comment-item.comment-item-public,
[data-theme="dark"] .comment-item:not(.internal) {
  background: #222120;
  border-color: #333130;
  border-left-color: #fb923c;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.3);
}
[data-theme="dark"] .comment-author-avatar.avatar-public {
  background: #2a2827;
  color: #fb923c;
  border-color: #333130;
}
[data-theme="dark"] .comment-type-badge.badge-public {
  background: #2a2827;
  border-color: #333130;
  color: #f9f8f8;
}

[data-theme="dark"] .comment-item.internal,
[data-theme="dark"] .comment-item.comment-item-internal {
  background: #241a0b;
  border-color: #78350f;
  border-left-color: #f59e0b;
  box-shadow: 0 1px 4px rgba(0, 0, 0, 0.4);
}
[data-theme="dark"] .comment-author-avatar.avatar-internal {
  background: #451a03;
  color: #fbbf24;
  border-color: #92400e;
}
[data-theme="dark"] .comment-type-badge.badge-internal {
  background: #451a03;
  border-color: #92400e;
  color: #fbbf24;
}
[data-theme="dark"] .internal-privacy-callout {
  background: rgba(245, 158, 11, 0.15);
  border-color: #92400e;
  color: #fbbf24;
}
[data-theme="dark"] .comment-item.internal .comment-text {
  color: #fef3c7;
}

[data-theme="dark"] .comment-composer {
  background: #222120;
  border-color: #333130;
}
[data-theme="dark"] .composer-type-selector {
  background: #2a2827;
}
[data-theme="dark"] .composer-tab.tab-public.active {
  background: #222120;
  color: #fb923c;
}
[data-theme="dark"] .composer-tab.tab-internal.active {
  background: #241a0b;
  color: #fbbf24;
}
[data-theme="dark"] .composer-banner.banner-public {
  background: #2a2827;
  border-color: #333130;
  color: #d2cbc7;
}
[data-theme="dark"] .composer-banner.banner-internal {
  background: #451a03;
  border-color: #92400e;
  color: #fde68a;
}
[data-theme="dark"] .comment-textarea.textarea-internal {
  background: #1c140a;
  border-color: #92400e;
  color: #fef3c7;
}
[data-theme="dark"] .comment-textarea.textarea-internal:focus {
  border-color: #f59e0b;
  box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.3);
}
[data-theme="dark"] .composer-mode-badge.badge-internal {
  background: #451a03;
  color: #fbbf24;
  border-color: #92400e;
}
[data-theme="dark"] .composer-mode-badge.badge-public {
  background: #2a2827;
  color: #fb923c;
  border-color: #333130;
}

[data-theme="dark"] .star-rating .star {
  color: #475569;
}
[data-theme="dark"] .star-rating .star.filled {
  color: #fbbf24;
}